All Sales Final: Because of the nature of custom printing, all sales are final. J. Pichardo Photo will do our best to replace or fix any products with issues we are responsible for. Any refunds issued will be in the form of product credit and only at the discretion of J. Pichardo Photo Management. Refunds will not be issued to credit cards.
Service & Product Packages Cancellations prior to date and time of service: Payments of service and product packages not yet rendered will be refunded in full if the client cancels up to 4 hours before the scheduled appointment. Cancellations that occur with less than 4 hours notice, or now no-shows will be subject to a non-refundable $75 dollars cancellation fee.
Deposits: Portrait package deposits will be credited towards the purchase of any service and product package. The deposit will be refunded in full if the client cancels the appointment 4 hours before the scheduled time. Otherwise it won't be refunded.
Pricing: Pricing is subject to change as we are constantly adding new services and products and reassessing current ones. Please refer to our website for our latest pricing. J. Pichardo Photo is NOT responsible for any typographical errors in the pricing listed on our web site, or on any promotion materials distributed electronically or in print.
Digital Files: J. Pichardo Photo is not responsible for the retention or storage of files sent to the client and we can only guarantee that the files will be kept for up to 60 business days after delivery to client.
Photographic Printing Tolerances: Please keep the tolerances of printing and trimming equipment in mind when selecting the type of print product. Images will be slightly enlarged during the photographic printing process and you should expect up to ⅛” on all four sides of your photos to possibly be lost in processing. These types of tolerances are in both printing and trimming equipment and J. Pichardo Photo is NOT responsible for how these variances will affect your final product.
Review of Digital Files: Digital files will be ready for client review 10 to 15 days after photo session.
Delivery of Digital Files: Digital files will be delivered to client in digital media and/or via digital download 7 to 10 days after review of the session's photos by the client.
Product Delivery Time: Delivery time of printed products takes place between 8 and 12 business days after the client makes the final selection of the photos to be printed.